Introduction:
For law firms running Citrix, every minute of downtime can mean lost billable hours, missed deadlines, or compliance risks. The question many firms are asking in 2025 is: Should we keep managing Citrix in-house, or is it time to outsource?
Let’s explore the pros, cons, and smart ways legal firms are approaching this decision.
Hiring your own Citrix Administrator or Engineer gives you:
But it also comes with major drawbacks: high salary costs, limited coverage outside business hours, and difficulty hiring experienced Citrix talent—especially in a competitive job market.
The right MSP can bring:
And the best part? You only pay for what you need.
Law firms can’t afford generalist IT support. You need a provider that understands:
Look for a provider that already serves the legal sector—or risk becoming their learning curve.
Beyond talent, look for MSPs who bring their own tooling and IP to the table, tools that can offer some of the following is a good place to start.
Tools designed for transparency are best—so you’re never wondering what your provider is doing behind the scenes.
Outsourcing Citrix support isn’t about cutting corners—it’s about accessing better tools, deeper expertise, and a level of service you can’t always get in-house. If Citrix is central to how your firm works (and it probably is), then partnering with the right MSP could be your smartest move this year.
Download our free guide: Hiring for Citrix Roles in the Legal Industry