Introduction:
For law firms running Citrix, every minute of downtime can mean lost billable hours, missed deadlines, or compliance risks. The question many firms are asking in 2025 is: Should we keep managing Citrix in-house, or is it time to outsource?

Let’s explore the pros, cons, and smart ways legal firms are approaching this decision.

1. The Case for In-House Teams

Hiring your own Citrix Administrator or Engineer gives you:

• Greater control over IT decisions
• Immediate, in-person access (if on-site)
• Alignment with your firm’s internal processes

But it also comes with major drawbacks: high salary costs, limited coverage outside business hours, and difficulty hiring experienced Citrix talent—especially in a competitive job market.

2. What You Gain with an MSP or Managed VDI Provider

The right MSP can bring:

• A team of Citrix experts (not just one person)
• 24/7 support and monitoring
• Deep experience with VDI deployments
• Faster resolution of issues
• Regular updates, patching, and backups
• Built-in compliance support

And the best part? You only pay for what you need.

3. Legal-Specific Needs to Consider

Law firms can’t afford generalist IT support. You need a provider that understands:

• Document management systems like NetDocuments or iManage
• Legal compliance frameworks
• High-availability expectations for time-sensitive work
• Secure printing, file access, and application delivery

Look for a provider that already serves the legal sector—or risk becoming their learning curve.

4. Tools That Add Value

Beyond talent, look for MSPs who bring their own tooling and IP to the table, tools that can offer some of the following is a good place to start.

• Uptime and system health
• User experience metrics
• Ticket volume and resolution times
• Proactive alerts before issues turn into outages

Tools designed for transparency are best—so you’re never wondering what your provider is doing behind the scenes.

Conclusion:

Outsourcing Citrix support isn’t about cutting corners—it’s about accessing better tools, deeper expertise, and a level of service you can’t always get in-house. If Citrix is central to how your firm works (and it probably is), then partnering with the right MSP could be your smartest move this year.

Download our free guide: Hiring for Citrix Roles in the Legal Industry