Whitehat Virtual Blog

IT hiring is hard right now.

You launch a sleek new ITSM tool.Everyone’s excited.There are dashboards, queues, tags, workflows…

We’ve all seen it:

It boots up.The screen turns on.It connects to Wi-Fi… eventually.

You’ve got an IT ticketing system.You’ve got SLAs.You’ve even got workflows, categories, and auto-routing.

You’ve upgraded your software. Your internet is fast. Your systems are secure.